Choose e-mail for statements, documents or anything you want in writing; send your message to [email protected] and a reply usually arrives within eight hours.
It follows the same straight, honest path Spinanga Casino uses for every player concern.
Your Written Record
Write to [email protected] with your account email and what went wrong. A written record keeps every detail in one place.
Read the Written Reply
Wait for the team to answer in writing and explain the outcome. Reply with anything that helps them look again.
When You Still Feel Short
If the answer still leaves you short, ask to have the matter reviewed higher up. Say clearly why the first reply did not resolve it.
Take It to the Regulator
Should the matter stay unresolved, you may refer it to the Malta Gaming Authority, the regulator named on this page. Bring your written exchanges with you.
Peace of Mind
Licensed Operator Details
After reading this you will know who runs the casino and how to reach them in writing.
Straight answers on support hours, licensing and data requests
This block settles the six things players ask most before they contact us.
trustHow long does support take on a weekend?+
Help runs around the clock, every day of the year, so a Sunday night question gets a Sunday night reply. Live chat usually replies inside three minutes and the phone is picked up in about five. Waiting until business hours simply is not needed.
trustCan I check which regulator licenses you?+
Spinanga Casino Ltd. holds a Malta Gaming Authority licence, number MGA/B2C/366/2014. That regulator oversees how accounts, payments and complaints are handled. You can ask us for the licence details at any time.
trustCan you find my account without my password?+
Give the agent your registered email address and they can locate the account straight away. Your password is never requested, by anyone here, for any reason. Treat any request for it as suspicious and end the conversation.
trustWhere do I ask for my account to be closed?+
Send the request from your registered email address to [email protected] and the team will close the account for you. Any remaining balance is settled to your chosen payment method first. Remember that one account per player applies.
trustWhy should I write to complaints instead of chat?+
Ask the agent to escalate the matter, then write to [email protected] with the details. Replies come within eight hours by email. If the outcome still does not satisfy you, the Malta Gaming Authority is the next step.
trustWhy would I ask for a copy of my personal data?+
Email [email protected] and state whether you want a copy or deletion of the data held on you. Under 256-bit SSL anything you send stays encrypted in transit. Requests are handled under European data rules.
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